Richard Provenzano
General Manager
Star Toyota of Bayside
205-11 Northern Blvd.
Bayside, NY 11361

Dear Mr. Provenzano

I would like to take this opportunity to say “Thank You” for the fine team of committed representatives that you have employed at Star Toyota. As a first time car buyer I did not expect the quality of care that I received from Mr. Ramesh Malkani. Mr. Malkani went above and beyond his normal duties as a Sales Representative to assure my satisfaction in the vehicle that I had chosen. I walked into your dealership unsure of what vehicle I was looking to purchase. I left your dealership with a vehicle customized to my needs and offered to me at a great price.

When I came to find out no banks were willing to give me a loan – Mr. Malkani, Mr. Schwartz, and Mr. Bursardo stood in my corner.
When I found out that I had secured a loan but the finance rate was high – Mr.Malkani, Mr. Schwartz and Mr. Bursado remained in my corner.
Finally, when I had given up on getting the car, Mr. Malkani, Mr. Schwartz, and Mr. Bursado worked promptly and diligently to get me the vehicle of my choice.

When I was finally able to pick up my car, these individuals stayed until I arrived, which was after closing hours to ensure my departure in the 2003 Toyota Corolla S. It’s Comforting to know that Star Toyota of Bayside employ Car Salesmen that care about the customer and not just about making a sale. I greatly appreciate all of the handwork and efforts put forth by each individual and the numerous roles they played in helping me to attain my first new car!

Sincerely,

Valerie Page
Cc: Mr. Ramesh Malkani
Cc: Mr. Mark Schwartz
Cc: Mr. John Bursado

Mr. Richard Provenzano, General Manager
205-11 Northern Blvd.
Bayside, NY 11361

Dear Manager,

I am writing to inform you of the wonderful experience I had at your dealership and what a tremendous help Gina Plakas was to me. I’d Like to start by telling you that I am a single mother of two little boys, one being a newborn. I live in the state of Connecticut in which a car is a necessity due to the lack of mass transportation. Previously I had purchased a car May 2, 2005 in which it has died not soon after I took it home. After a long two months of argument to receive either a working car or my money back, I was ready to give up. Another Satisfied customer referred me to your dealership and needless to say I was a little hesitant to pursue the purchase of another car so soon, especially since my nightmare was not over with Major World. I immediately called Star Toyota and the sales person I had gotten in contact with was Gina. I was very straight and to the point about what I was going through and the need for me to know all the details via phone because coming from Connecticut was a long trip. Gina immediately took my information and kept in contact with me three to four times a day via phone requesting more information and doing that was necessary to get me into a vehicle. Not once did she make me feel that my business or I was not important, nor did she make big promises like all the other dealerships. From our first conversation Gina told me about corolla she wanted to get me in and what it would take to do it. When we would hit bumps in the process, she suggested other options and ideas. The whole process only took five days and on Saturday July 15^th, I was in a new car thanks to Gina.

In closing I would again like to thank Gina and commend her highly on all of her help in my needing situation.

Sincerely,

Nakeisha Bush

Mr. Richard Provenzano
General Sales Manager and
Mr. Mark Schwartz
Sales Manager
Star Toyota of Bayside
205-11 Northern Boulevard
Bayside, New York 11361

Dear Sirs:

I just wanted to say thank you to Star Toyota – I love my new Rav 4. I have had 2 Toyota Celica’s for over 20 years and I have always been happy with the quality.

In addition I wanted you to know how helpful Stuart Kern was in the progress of finding the car I wanted. Our process started in the early part of the summer, and ended in August. Stuart was persistent in finding the color and the options I wanted (along with manual transmission). Purchasing a new car is quite a commitment and he wanted to make certain that I was going to be happy with it. I really appreciate the service he gave me and he always managed a smile, even when I kept bothering him about the status of my new car. When I finally came to get it, he kept asking if I was happy – I was ecstatic, maybe I didn’t show it enough, but I love everything about it, except having to go 55mph until it has 1000 miles.

Anyway, I just wanted to say thanks to Stuart for making this gal very happy.

Sincerely,

cc. Mr. Stuart J. Kern

Mr. Richard Provenzano
Sales Manager
Star Toyota of Bayside
205-11 Northern Blvd.
Bayside, NY 11361

Dear Mr. Provenazo,

I would like to take this opportunity to commend your salesperson, Carl Davis.

I leased a new 2003 Rav4 on Thursday, September 4, 2003. All three leases have been with Star Toyota, and this time dealing with Carl has been a truly pleasant experience. He was thorough, kind, accommodating and above all, the essence of professionalism.

His actions are a direct reflection the company, and with salesmen such as Carl, Star Toyota will be around forever.

I thank you for your time and look forward to my next Toyota in three years.

Sincerely,

Alice Kenny

AK/sk

CC: Mark Schwartz

Xiaoping Yen
51 Prince Street
New Hyde Park, NY 11040
October 28, 2000

Richard Provenzano
Sales Manager
Star Toyota of Bayside
205-11 Northern Blvd.
Bayside, NY 11361

Dear Provenzano,

My wife and I bought a Toyota last Sunday from one of your salesmen, Mr. Lao Yang. I’m writing this letter to tell you that we enjoyed our experience at your dealership. Mr. Lao Yang is a very warm and sincere person. He also demonstrated a high standard of professionalism.

The moment we walked into the dealership, Mr. Lao Yang treated with respect. He took the time to explain to us available choices and options. He let us decide and never tried to pressure us into a decision. He honored the advertised price for the car. There were no hidden charges or any other surprises. He went over the sales contract with us and made sure we understood everything before letting us sign it. Before we drove the car away, Mr. Lao Yang explained to us the things we should pay attention to in order to keep the car in good condition.

We want to thank you for fostering a customer-friendly environment at your dealership, and we want to commend Mr. Lao Yang for his honesty and professionalism.

Yours truly,
Xiaoping Yen

Mr. Richard Provenzano
Star Toyota
205-11 Northern Blvd.
Bayside, NY 11361

RE: Mark Schwartz

Dear Mr. Provenzano

We are writing to commend Mark Schwartz of your organization. It was a pleasure dealing with Mark. He was courteous and patient with us and conducted himself in a professional manner.

We picked up our Nissan Maxima on Saturday, May 10, 1997. The process was made painless, in part because of Mark’s attentiveness. Car dealers, as a whole, have a negative reputation. Mark made us feel very comfortable and encouraged questions.

We were hesitant about leasing a car as opposed to purchasing. Mark was informative and took the time to explain how leasing worked. He made us feel comfortable and “unrushed”

We are enjoying our Maxima!

                                                                          
 
                                                                     Very Truly Yours,
                                                                     Alfonso Cordova & Carmen Cordova

Mr. Michael Koufakis
205-11 Northern Blvd.
Bayside, NY 11361
January 25, 2001

Dear Mr. Koufakis,

I’m writing to inform you of the outstanding service I have received at Star Toyota. I purchased a used Toyota Corolla last winter.

I feel fortunate that Richard Provenzano is the Sales Manager. Initially, he was able to give me the fair price for the 5-speed corolla. I was pleased that he was interested in my business as a woman who was purchasing the car. At the other dealers, I know I was treated differently because I was a woman purchasing a car.

After the purchase, I realized that there were a few problems with the car. An example is the rear defroster did not work. I did not discover it for a few weeks as I only use the car on weekends. When I called the dealership, I was told to bring it back so it could be fixed. I also had a problem with the door handle/lock. Again Mr. Provenzano took care of the problem.

It is apparent that Mr. Provenzano Enjoys interacting with customers. He shows an honest concern for their needs as individuals. He consistently listened to me and provided me with solutions.

Without question, what sets Mr. Provenzano apart from many is his ability to help people. He is conscientious and resourceful in his approach to his job. His enthusiasm, dedication and sense of responsibility are an asset to your company. In my opinion, Mr. Provenzano is an outstanding Service Manager that deserves recognition for his dedication to providing excellent service to his customers.

                                                                              Sincerely,
                                                                              Gay Rosenberg

Rich/ Mark/ Mike
Star Toyota
Bayside, NY
March 28, 2002

To Rich, Mark, and Mike,

I just wanted to thank you Star Toyota for the excellent service I received from the sales person who handled my recent purchase. James Garofalo went beyond what was expected of him and helped me every step of the way. He was always gracious and patient with me, even when I had endless questions. I have owned Toyotas in the past, but this was the first time I chose to deal with Star Toyota. I have to tell you that working with Jim was the main consideration I had when I was finally ready to purchase my Rav4.

Since I have had my vehicle, I have felt secure and safe behind the wheel. I’m very pleased with the way it handles in all types of road conditions. I love the color options that I was able to pick to suit my needs.

Thank you Jim Garofalo and the people at Star Toyota!!!!!! I’m looking forward to many more purchases with you.

Sincerely,
Carol Ann Adams

Star Toyota of Bayside
205-11 Northern Blvd.
Bayside, NY 11361

Attn. Mr. Richard Provenzano
         General Manager

Dear Mr. Provenzano:

On October 4, 2003 we came to your Dealer looking to price and check on the Toyota Camry thinking that we may buy one.

I would like to let you know that Mr. Ramesh Malkani greeted us and really impressed us with his business knowledge and the way he works with his customers; he was very professional and friendly to the point that we walked out the place with a new car.

We will recommend this dealer to all our friends.

Sincerely,
Guillermo Ortiz

Mr. Richard Provenzano
Star Toyota of Bayside
205-11 Northern Blvd.
Bayside, NY 11361
January 20, 2000

Dear Mr. Provenzano,

I purchased my pre-owned Toyota RAV4 from Star Toyota of Bayside, June 1999.

I’m grateful for the personal attention and care you extended to me.

You were always courteous, friendly and helpful. I gained confidence in the quality and reliability of my car and Star Toyota’s commitment to their customers. I feel secure knowing I can rely on your dealership’s on-going commitment.

Thank you again for your invaluable assistance and kindness. I will certainly recommend you to my friends and associates.

Wishing you a happy, healthy, successful new year 2000.

                                                                                                 Sincerely,
                                                                                                 Marian H. Oken

Richard Provenzano, General Manager                                                           May 18, 2004
Star Toyota

Mr.Provenzano,

My wife and I are writing this letter to voice our satisfaction with the services rendered by your organization, specifically, salesperson Ramesh Malkani.

In our successful effort to purchase a Camry, Mr. Malkani was more than helpful. He was courteous, above board, and applied himself to whatever problems we encountered. And there were, what we thought, problems. But thought Mr. Malkani’s extra efforts those problems were made surmountable.

In the near future we are planning for yet another car. Hopefully, a Toyota. In that case, we look forward to working with Mr. Malkani yet again.

Until then, we feel there is no better way to thank you than by writing this letter.

Respectfully,

Marty and Margaret Ippolito
30-18 154 st
Flushing, NY 11354

General Manager Toyota
205-11 Northern Blvd.
Bayside, NY 11361.

Dear Mr. Provenzano,

I would like to commend you and the wonderful staff you have at your dealership, and a wonderful God given experience that I had with your saleswoman Ms. Gina Plakas. I have been in your office about 3 weeks ago to trade in my 2004 Toyota Corolla S for a Camry and at the time Ms. Plakas did everything she could to help me but for some unfortunate reason it did not go well so her advice to me was to come back within a year, after looking at my documents which Towns Toyota did to me, when the car has more equity. Her mannerism and professional help was very good and encouraging. As a mother of two children which one has special needs, I do need my car to take them both to and from all these different activities and programs.
On July 23, I did receive a letter from Star Toyota and when I opened it, I did see where it was Ms. Plakas, so on Monday I called the numbers provided and she was delighted to know if I was interested and willing to do the trade in, which I am still thanking God for her help. Today July 29 I am driving in style a Toyota Rav 4 not a Camry as I had intended for, God is always blessing us and he uses her to do his blessings.

On the other hand the Toyota Corolla that I trade in I had went to 5 Towns Toyota who I hate to say they treated me like I was a welfare recipient who did not have a job or money. Not only did they rob me but told me that I had to come with $7000.00 if I wanted to trade in the car I got from them for a Camry.
I hate to say that we all learn from our mistakes and I would never recommend or send any one to 5 Towns Toyota, as they are not for the customers they are for themselves. There service department is very good and they are nice people but their sales team needs to stop ripping good customers off.

The dedication and the wonderful honest work of Ms. Plakas I will never forget her and her name will be given to all my family and friends and even strangers who approach me about my NEW RAV4. It also shows that her general attitude to her clients a very good and she does everything from her heart, we need to have many more people like her who is  always honest and true. I cannot wait to let Toyota know about her and her value to the company and to her colleagues at Star Toyota in Bayside.

Again I commend Ms. Plakas, you are like an Angel and your kind help and professionalism, will always be remembered and given to future clients.

With wonderful regards,

Margaret Warner
19 Clarissa Drive
Hicksville, NY 11801

Star Toyota
205-11 Northern Blvd.
Bayside, NY 11361

Dear Mr. Provenzano:

It is not a usual practice of mine to write a positive letter, or feedbacks, to any places where I shop, regardless of the amount of money and time I spend. Perhaps most consumers out there today share my trait. However, I am taking the time out today because I received an exceptional service from one of your sales executive, Ms. Gina Plakas. I would like to share this outstanding experience with you regarding Ms. Plakas at your dealership.

Since September of this year, I’ve been shopping around for a SUV. I went through various dealerships, both online and retail, and from different brands such as Ford, GMC, Buick, Volkswagen, Honda, and finally, Toyota. I also went as far as New Jersey, Long Island and the five boroughs. To say the least, nobody impressed me more than Ms. Plakas. She was professional, courteous and did not attempt to hard sell anything to me, which sets her apart from everyone else. I have never in my life; Purchase a car upon the first visit of any dealership. Ms. Plakas made it happen, because she was willing to work with me, valued my time and really listened to what I wanted and needed. Even though she offered me $11,000 on my trade-in, which was much lower than the retail value other dealers and public buyers were willing to pay, she gave me an excellent value on the Highlander Limited and the accessories that I needed for my day-to-day usage. In addition, she was patient, dedicated to customer service, and follow through with the sale until 10:00PM that evening. A few days after my purchase of the vehicle, she called me to follow up regarding satisfaction of my new car. Her dedication to her customers is a clear reflection of your dealership Star Toyota. I hope you will recognize her as an asset and a valuable employee.

Overall, I am pleased with this purchase, and certainly will recommend any co-workers, relatives and friends to give your dealership the opportunity to earn the business. If you have any question, please give me a call.

Sincerely,

Chris Wang

Richard Provenzano
Star Toyota of Bayside
205-11 Northern Blvd.
Bayside, NY 11361

Dear Mr. Provenzano,

I’m writing this letter to express my sincere thanks and total satisfaction with my experience of purchasing a new RAV4 at your dealership last month. Victor Dong handled the sale and it was a pleasure dealing with him. I felt he was very knowledgeable, friendly, helpful and honest and I did not feel pressured at all. I would recommend Victor and Star Toyota of Bayside to anyone looking to buy a great vehicle.

Thanks again.

Kindest regards,

Tommy Brunjes

Dear Mr. Richard Provenzano:

I met your salesperson (GINA) on the telephone the end of May. She had a warm outgoing way and I felt comfortable with her immediately. I want you to be aware that I live in the Bronx and I could have bought a car in the Bronx---But because of Gina I came to Star Toyota.

When I finally met Gina in person, I was more at ease because I felt she was looking out for my benefit. I am 63 yrs. Old and I did not need or want a car with extras. Gina not showed me a car that was perfect for me. I think she is an excellent salesperson. I am very pleased with my sales experience and I would not hesitate to recommend Gina in the Future. If I live, I certainly will come back to Star Toyota in a couple of years to purchase another car from Gina.

Gina was SUPER! Gina WAS A DELIGHT!

Sincerely,
Maureen Laidla
24d Edgewater PK
BX, NY 10465

Dear, Mr. Richard Provenzano

My husband and I just purchased a Toyota 4runner from Star Toyota of Bayside, I just wanted to let you know I have never met a car sales person as honest & a helpful as a Gina Plakas she explained everything in detail to us and made sense. We were happy and understood everything before signing anything, again it was a pleasure knowing there are honest and good people still around

Thank You
Georgette Darilas

Dear Rich, Al, John, and Angelo-

My experience at Star Toyota was wonderful and I want to tank each and every one of you for making it that way. Every time I was in the showroom I felt welcomed and was treated with such respect and kindness. I am very satisfied with my new corolla and couldn’t feel safer when driving. The entire staff at Star Toyota was so pleasant which made buying a car enjoyable. I will continue to spread the word that Star Toyota is the place to buy a car with honest salesmen. The staff really proved to my mother, who lives In Michigan, that New Yorkers are genuine people.
Thanks again for all your help and assistance. You guys are the best!

Sincerely,
Lynn Polmanteer

Gilbert Martin
Sales and Leasing Consultant
Star Toyota of Bayside
205-11 Northern Blvd.
Bayside, NY 11361

Dear Gilbert,

I wanted to thank you for making my car buying experience a good one for a change. I really dislike when a car salesmen tries to outsmart you using their trademark tactics. The typical car salesmen starts high so that you can work gruelingly hard to bring the price down and all along the way he will try to play with financing rates, additional fees, and monthly payments to confuse and outsmart you. To me all this does is insult me, aggravate me, and stall the car buying process. Dealing with you was a very new experience since you were the first car salesmen to start low and not use the “outsmarting” tactics with regards to financing, monthly payments, and additional fees. After reserving the car I did exactly what you told me to do. I went to other dealers to see who could beat the price. Exactly like you said no one could touch the price.

I would like to see business men such as your self succeed. I hope you make up for what you lose by not raping your clients with increased volume that you get by being straightforward and honest. As a small thank you for your honesty enclosed is a bottle of wine.

Sincerely,
Steve Valjato, P.E.

Mr. Richard Provenzano
Star Toyota & Scion of Bayside
205-11 Northern Blvd.
Bayside, NY 11361

Dear Mr. Provenzano:

I’m writing to laud one of your salesmen, Ronald Cordero.

Mother and I were in the market of buying a new car. We had an appointment to visit a different dealership on Long Island but decided to see the Toyotas since my 16 yr. Old Toyota Camry had given us good service.

Upon arriving, we were greeted by a smiling salesmen (Ronald Cordero) who offered to help us look at different models since we had no idea what would suit us. We decided on the Prius, so I decided to take it for a spin. All the while Ronald was teaching me about the different operations and the meaning of all the displays. I felt very comfortable asking him question and he was very patient in answering them.

I’m now the proud owner of a Toyota Prius! But my decision to buy it was due to Ronald’s honest concern and detailed explanations so that I would feel comfortable with my choice.

Thank you for having salespeople who are patient, helpful, and knowledgeable. I will continue doing business with your dealership.

                                                                                                  Sincerely,
                                                                                                                 Carmen M. Hyman

To: General Manager of Star Toyota

Re: Customer Service

On 31 March 2007, my wife Maria de Candia purchased a Rav4 from Mr. Mian as a gift. He was professional, informed and courteous in this huge financial transaction. The car was delivered to me by my son in Pennsylvania. As a follow up I called and met with Mr. Mian on April 21, 2007. (After all I should know what I received and all the details and options available to me as new car owner {warranty, and general stuff}.)

Once again, Mr. Mian was patient (I need a lot of patience!) and professional with me as he assisted me in the complex understanding of all that goes with this great purchase. And I assume he will be available to assist me in the future should the need arise.

Most Sincerely,
Ron W. De Candia

 June 2, 2010

Dear Mr. Provenzano,

At this time, I am please to commend you and your staff for recognizing the cultural diversity that we have in New York. By having signs in your store in other languages besides English, you are welcoming a variety of customers to make business with you. The sign written in Spanish, which is posted in the window is a reflection to the respect customers can feel, in addition to the courtesy expressed by most of the staff members.

Keep up the good work!

Sincerely,

Licet Valois

June 3, 2010

Dear Mr. Koufakis,

Since we have been loyal and satisfied customers of Toyota, we decided to go to your showrrom in Bayside about 6 weeks ago. We recieved a great "trade-in" letter from Toyota suggesting we look at the models for 2011. Well my husband and I fell in love with the brand new and beautiful 2011 Toyota Avalon at your showroom. We are getting compliments galore from people in the streets that are mere strangers.

I must say that we had the pleasure of being taken care of at your Bayside showroom by your "Star" sales associate, Mr. Mian Hussein. My husband and I both agree that he is, without a doubt, not a typical "car salesmen". His professionalism, as well as his courtesies displayed to us, cannot be surpassed. About 3 weeks after we purchased our 2011 Toyota Avalon, we had some annoying issues with our new car. We called Mian Hussein and he asked us to meet him at the Toyota showroom where we purchased the car. When we arrived there, he immediately addressed our issues regarding our new car and he resolved them personally. He said his object was to accomodate us in every way possible so that we walk away completely satisfied with our new 2011 Toyota Avalon.

Needless to say, we left the Toyota showroom very pleased with the service and courtesies Mian Hussein extended to us. His approach as a Car Salesmen is "above and beyond the call of duty". He is to be highly complimented for his expertise and gentlemanliness displayed to us. Mian is very much an asset to your dealership business of selling Toyota cars. We consider ourselves to be very lucky to have connected with your "Star" Sales Associate, Mr. Mian Hussein.

Thank you for giving us the opportunity to own such a goreeous vehicle as well as being served by such a fine gentlemen, your "Star" Sales Associate, Mr. Mian Hussein.

Sincerely Yours,

Dolores Tames